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Risk Management Specialist
2 months ago
About GB001 Marsh Ltd
GB001 Marsh Ltd is a leading commercial insurance broker, serving a diverse community of clients with insurance, risk management, and employee health and benefits advice and solutions.
We are a member of the wider Marsh Group and with offices in more than 130 countries, we are the world's leading insurance broker.
The Role: Client Advisor
We have a fantastic opportunity for a Client Advisor to join our Advisory team. The successful applicant will manage their own portfolio of clients, working closely with Account Executives and the wider servicing team.
Responsibilities will include:
- Managing a range of commercial insurance policies, with a client book that includes Transportation & Logistics clients.
- Managing renewals, mid-term adjustments, invoicing, producing new quotes, upselling/cross selling additional products, and handling any additional queries and services presented.
- Building and maintaining excellent relationships with clients, providers, and colleagues across the organization.
What You Can Expect
- An opportunity to join an established and client-focused team of professional Account Handlers & Account Executives.
- A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment.
- Handle commercial classes and products within primarily Transportation & Logistics but also widened to other sectors within the client portfolio.
What You Will Be Rewarded With
- We offer a hybrid working model that nurtures a collaborative working environment, with 3 days per week spent in the office and 2 days per week spent working remotely.
- A competitive benefits package, including 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, and a range of flexible benefits.
- Generous family leave, including 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave, and shared parental leave options.
We Will Rely On You To
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Manage all day-to-day queries, new business, renewals, amendments, and mid-term adjustments.
- Build and maintain relationships with clients, prospects, client teams, and producers to provide best-in-class service and drive growth.
- Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
- Maintain a detailed understanding of changing market conditions and comply with all compliance, professional, and transparency standards to better serve clients.
What You Need To Have
- Previous experience working in the insurance industry, although not required, Cert CII qualified.
- Strong literacy, numeracy, administration, and communication skills that can be demonstrated via qualifications/grades gained during education.
- Ability to remain calm under pressure and be able to work flexibly when required.
- Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
- Experience utilising the Microsoft Office suite and similar products.
About You
- A desire for a long-term career within the insurance industry.
- A thirst for learning and the opportunity to study for further insurance-related qualifications.
- Prior insurance experience.
