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Customer Service Advisor

2 months ago


Warrington, Warrington, United Kingdom Reed Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our Network Enquiries team at a leading Utilities Provider serving 7 million customers in the UK.

About the Role:

As a Customer Service Advisor, your primary responsibility will be to deliver a high-quality, helpful, and friendly service to our valued customers. You will be the friendly voice and expert point of contact for any Water or Wastewater queries and complaints.

Key Responsibilities:

  • Deliver exceptional customer service through phone interactions, ensuring a seamless customer experience.
  • Provide expert knowledge and problem-solving skills to resolve customer queries and complaints.
  • Prioritize workload, react swiftly, and maintain accuracy to ensure customer satisfaction.
  • Work accurately to ensure a seamless customer experience.

Requirements:

  • Passion for Customer Service: Previous experience in delivering exceptional customer service is valuable.
  • Strong listening and communication skills: along with resilience and rapport-building abilities, will set you up for success.
  • Tech Savviness: Comfortable multitasking, you'll confidently navigate IT systems while engaging with customers on the phone.
  • Quick Reactions: You'll quickly respond to customer needs.

Training and Working Hours:

Your journey starts with a comprehensive training period, Monday to Friday, with a 37 hour week and shifts flexible on times that 8 hours per day are worked. Every other week a Saturday OR Sunday will need to be worked, on these weeks there is a rest day during the week of your choice.

Long-Term Opportunity:

This is a chance to gain valuable experience and embark on a rewarding career in customer service. This 12-month contract has the potential to become permanent, making it the perfect stepping stone to a fulfilling future.

What We Offer:

  • A dynamic and supportive work environment.
  • Access to a variety of facilities, including free parking, an on-site gym, an onsite nursery and a delightful restaurant and coffee shop.
  • A free shuttle bus running from the heart of Warrington.