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Customer Service Representative

2 months ago

Stretton, United Kingdom Stobart Full time

Job Title: Customer Controller

Job Summary:

We are seeking a highly skilled and experienced Customer Controller to join our Customer Service team at Stobart. As a Customer Controller, you will be the first point of contact for our customers, providing exceptional contract support and customer service in a fast-paced environment.

Key Responsibilities:

  • Act as the first point of contact with customers regarding their deliveries, escalating issues as required.
  • Ensure all customer orders are accurately created on the ESL in-house system for delivery as per customer requirements.
  • Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
  • Action Driverline calls and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
  • Proactively monitor customer delivery compliance and investigate discrepancies, reporting as required.
  • Ensure all additional costs are captured and reported correctly within the agreed timeframe.
  • Complete reports, such as customer dashboards and discrepancy reports, as per customer or business requirements.
  • Ensure all consignments are rated accurately to our Commercial rate card and within agreed timescales.
  • Complete a daily task list as confirmation all requirements are fulfilled before end of day.
  • Support the Customer Service team as a whole as and when required.

Requirements:

  • GCSE grade C or above in Maths and English.
  • Equivalent of 5 GCSE grade C or above.
  • Previous experience within a customer service environment.
  • Good geographical or transport knowledge.
  • Good numeracy and literacy level in order to carry out tasks efficiently and accurately.
  • Good knowledge of Microsoft systems, particularly Excel and Outlook.

About Stobart:

Stobart is a leading ambient transport and logistics business, providing services to many of the UK's best-known brands across core consumer and retail sectors. We have a winning culture, where our employees are valued, challenged, and inspired. We offer a wide range of benefits, including annual leave, pension, wellness, eye care vouchers, reward and recognition, and everyday discounts.