Traffic Operations Coordinator

3 weeks ago

Stretton, United Kingdom DX Network Services Limited Full time

About the Role:

The Traffic Clerk will provide administrative support to the traffic teams, ensuring the accurate flow of information throughout the traffic and warehousing operations. This role involves extensive contact with external customers, answering queries and providing up-to-date delivery information.

Key Responsibilities:

  • Ensure all traffic and warehousing operations are undertaken in line with company operating procedures.
  • Support the on-the-road management of the traffic operation through communication and guidance.
  • Ensure all required administrative tasks are completed in line with company requirements.
  • Deal with customer/driver enquiries in a polite and effective manner.
  • Ensure service level targets and KPIs are achieved by maximising fleet utilisation.
  • IT literate, with a high competence in Excel.
  • Deal with and escalate service complaints to ensure effective resolution for the customer and protecting the company image and brand.
  • Knowledge of warehousing operations.

Requirements:

  • Previous experience of working in traffic, warehousing, or logistics operations.
  • Good local geographical knowledge.

Benefits:

  • Competitive rates of pay.
  • Holidays: 20 days increasing with length of service + bank holidays.
  • Long Service Recognition scheme.
  • Enhanced Maternity & Paternity.
  • Company Pension Scheme.
  • Life Assurance.
  • Employee Assistance programme including 24/7 Virtual GP.
  • DX Discounts Portal.
  • Excellent opportunities for career progression.

About Us:

DX Network Services Limited is a leading independent parcel, mail, and logistics services company operating throughout the UK and Ireland. We deliver the important things in life, providing next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles.

Our Values:

We are passionate about our people and committed to providing them with the technical and personal skills to progress their careers. We strive to develop and promote from within whenever possible.

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