Bilingual Technical Support Specialist

7 days ago


London, Greater London, United Kingdom Interactive Brokers Full time
Job Summary

We are seeking a highly skilled Technical Support Professional with language skills to join our team at Interactive Brokers. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients through various communication channels.

Key Responsibilities
  • Technical Support: Provide technical assistance to clients via phone, chat, and ticketing systems, ensuring timely and effective resolution of issues.
  • Platform Support: Offer technical and functional support for Interactive Brokers' platforms, including desktop applications (Windows, macOS, and Linux) and mobile applications (Android and iOS).
  • Troubleshooting: Troubleshoot and resolve technical issues related to Interactive Brokers' web-based offerings, ensuring minimal downtime and maximum client satisfaction.
  • Problem Management: Collaborate with the support team to identify and resolve wide-scale technical issues, ensuring a high level of client satisfaction.
Requirements
  • Language Skills: Fluency in English and Spanish is a must; any other European language is a plus.
  • Education: Bachelor's degree, preferably in a technical field.
  • Experience: 2+ years in client-facing support roles, with experience working with Windows, Mac, software support, and connectivity support.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively in a team environment.
  • Technical Skills: Experience working with support ticketing systems, adaptable to a constantly changing technical environment, and a genuine passion for solving technical problems.
  • Additional Requirements: Experience with financial products and services is a plus.
Benefits
  • Career Development: Opportunities for career growth and development.
  • Competitive Salary: Salary commensurate with experience.
  • Performance-Based Bonus: Performance-based discretionary cash bonus scheme.
  • Stock Grant: Discretionary stock grant.
  • Benefits Package: Group Life Assurance cover, Group Income Protection, Gross pension scheme, Hybrid working model, and more.


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