Electronic Point Of Sale Engineer
7 days ago
Job Summary:
Fusion People Ltd is seeking a skilled Field Service Technician to join our team as an EPOS Systems Specialist. As an Electronic Point Of Sale Engineer, you will be responsible for performing break fix and maintenance on tills and self-checkouts at retail stores across the country.
Key Responsibilities:
- Incident Handling: Troubleshoot hardware and software failures using diagnostic tools, repair hardware components, and configure and install software.
- IMAC/R: Install, move, add, change, and remove hardware and software products and components as directed.
- Process Tasks: Receive briefings for incidents and orders from dispatch, update dispatch on unforeseen issues, and provide detailed debriefing on performed activities.
- Training: Participate in regular hardware and software training, receive certification after passing relevant tests, and stay up-to-date with industry developments.
Requirements:
- Proven track record of more than 1 year as a Service Technician.
- Successfully completed education in IT- or mechatronic/electronic-related profession.
- PC literacy and good knowledge of relevant tools and methods.
- Product knowledge of relevant industry and basic ITIL skills preferred.
- Ability to lift and move heavy loads, stand most of the day, climb, bend, and stoop while working on equipment.
- Acceptance of exposure to the outside elements.
- Shift adaptability, including an on-call rotation for evenings and weekends.
- Exceptional customer service skills.
- Ability to organize and inventory truck stock parts and tools.
- Sense of urgency, organizational skills, professional presence, and work in a team environment.
- Firstline or Service Technician work experience preferred.
What We Offer:
Fusion People Ltd provides a comprehensive benefits package, including a competitive salary, opportunities for professional growth and development, and a supportive work environment.
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