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Duty Manager

2 months ago

Gatwick, United Kingdom SSP Careers Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at SSP Careers. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our retail units, providing exceptional customer service, and leading a team of colleagues to achieve our business objectives.

Key Responsibilities
  • Customer Service Excellence: Provide outstanding customer service, ensuring that every customer has a positive experience in our retail units.
  • Team Leadership: Lead and motivate a team of colleagues, providing guidance and support to ensure they have the skills and knowledge to deliver exceptional customer service.
  • Operational Efficiency: Oversee the day-to-day operations of our retail units, ensuring that all tasks are completed efficiently and effectively.
  • Inventory Management: Manage inventory levels, ensuring that stock is accurately recorded and that stockroom procedures are followed.
  • Health and Safety: Ensure that all health and safety procedures are followed, and that the retail unit is maintained in a clean and safe environment.
  • Training and Development: Provide training and development opportunities for colleagues, ensuring that they have the skills and knowledge to perform their roles effectively.
Requirements
  • Experience: At least 1 year of experience working as a supervisor in a hospitality or retail role.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and inspire a team.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with colleagues, customers, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and make sound decisions.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development, with a range of training and development programs available.
  • Collaborative Team Environment: A collaborative and supportive team environment, with a focus on teamwork and collaboration.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, with a range of incentives and bonuses available.