Hospitality Manager

3 months ago

Gatwick, United Kingdom Spire Healthcare Ltd Full time

**Hospitality Manager | Spire Gatwick Park | Horley | Full time | Permanent |**
To lead, develop, and manage a dynamic team to deliver a customer focused, five-star experience to all Patients, Consultants, and Colleagues at the hospital and to ensure the environment is maintained to a high standard. The Hospitality Manager will play an active role within the hospital management team, attending key meetings, contributing to the delivery of the Hospital strategy within the non-clinical team, controlling budget and ensuing all policies and protocols are followed. The role will ensure that the planning, preparation, cooking, and serving of nutritious and appetising food for Patients, Consultants, Colleagues, and visitors is carried out to high standards whilst complying with the Food Safety Act 1990.

**Duties and responsibilities**:

- Ensure that all legislative regulations regarding food hygiene, licensing, health & safety, risk management is complied with
- Review and change local policies and processes to drive efficiencies
- To improve and maintain the standard of the hospitality service for all service users
- To manage the Hospitality services team with line reports of the catering and pantry team
- To plan and organise Catering for the hospital on a day-to-day basis
- To work closely with the Infection Prevention and Control Lead to ensure high standards of cleanliness and hygiene are demonstrated in all areas of the hospital
- Project manage Central and Local projects relating to Hospitality services
- To ensure effective day to day control of all staffing rosters and pay expenditures
- To ensure effective and economic control of all food and stock items purchased, whilst maintaining high standards of service
- To comply with the standard financial instructions and audit recommendations of the company, including overseeing daily, weekly, and monthly audits
- To ensure a high level of service is provided to Patients, Colleagues, Consultants and Visitors in all areas
- Responsible for escalating any issues that occur with maintenance and repair to all Hospitality equipment

**Who we're looking for**:

- Excellent interpersonal and communication skills
- A proactive, enthusiastic, self-starter with the ability to work on own initiative without supervision.
- Good organisational and prioritisation skills and the ability to work to deadlines.
- Flexibility and adaptability to tasks and duties
- A problem-solving approach and a leader of change
- A professional attitude with a concern for quality and customer service
- Proficient in Microsoft Office, particularly Outlook, Word, and Excel
- Intermediate Food Hygiene Certificate (Level 3)
- Previous managerial experience
- Ability to adapt menus to meet special dietary requirements

**Benefits**

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

**Our Values**

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

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