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Senior Applications Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom NEC Software Solutions Full time
Job Description

We are seeking a highly skilled Senior Applications Support Officer to join our Customer Support Operations group. As a key member of our team, you will be responsible for providing technical assistance and application support to our Housing solution customers.

Key Responsibilities:
  • Provide expert technical support and guidance to customers, leveraging in-depth knowledge of application environments.
  • Develop and implement technical support procedures and documentation to ensure seamless customer experiences.
  • Proactively deliver support services, identifying opportunities to drive revenue growth and improve customer satisfaction.
Requirements:
  • Essential knowledge of Housing Management Software and proven experience supporting Web Applications.
  • Proficiency in SQL scripting and Housing database administration.
  • Experience delivering support to users and a strong understanding of software development principles in an ISO 9001 environment.
  • Desirable experience with NEC Housing software and related applications.
What We Offer:
  • A competitive benefits package, including an above-average pension scheme and private medical cover.
  • 25 days paid holiday with the option to buy/sell and 4 x basic salary life assurance cover.
  • A Group Pension Plan with employer contributions and a selection of flexible benefits.

We are an equal opportunities employer, welcoming applications from all communities. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.