Senior Applications Specialist
3 weeks ago
As a key member of the Counter Terrorism Policing team, you will play a vital role in supporting business-critical systems that are essential to our work in an ITIL-aligned environment.
With excellent training and the opportunity to build your skills, you will work in an IT role like no other, tackling applications-related issues and helping to expand our network to support the Counter Terrorism Policing network.
Your task will be to assist the senior applications analysts and database administrators in maintaining the Applications portfolio, ensuring we have an accurate record of supported applications.
You will also be an escalation point for all applications-related incidents, managing them through to resolution, and ensuring seamless live support for new or improved applications.
We want you to take the initiative when it comes to good working practices and processes, so you will need experience of applications management and ideally, knowledge of ITIL environments.
With this expertise, you will feel confident taking responsibility for outstanding faults, liaising with users and other technical teams, and combining customer service experience with strong IT literacy.
This role requires a flexible working approach, and you may be required to travel to sites around the UK as appropriate, as well as working on-call.
Key Responsibilities:
- Work within a service team monitoring components such as web servers, applications servers, log files, disk space, and MS-SQL databases.
- Be a point of escalation for all application-related issues within the Applications and Data team.
- Work as part of a second-line support function following incident management through to incident resolution, using natural problem-solving skills and applying previous experience to new problems.
- Work with third-party suppliers, stakeholders, and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support.
- Maintain middleware such as IIS, MS-SQL Server, Active Directory, ASP, and .NET, including troubleshooting, performance tuning, basic querying, and resolving bottlenecks.
- Daily support of COTS and WEB-based software applications with an emphasis on problem-solving.
- Strong customer focus and an understanding of the needs of internal and external customers, keeping them in mind when taking actions or making decisions.
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