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Helpdesk Operator

2 months ago


Wakefield, Wakefield, United Kingdom Mid Yorkshire Teaching NHS Trust Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our Operational Helpdesk Team at the Mid Yorkshire Teaching NHS Trust as a Helpdesk Operator.

Key Responsibilities
  • Provide a helpdesk service for wards and departments to enable them to access on-site facilities services.
  • Communicate requests for work via radios effectively and efficiently using the IT-based Task Management System.
  • Be the first point of contact for the service, being courteous and polite to all service users at all times.
  • Work within the Portering team as required.
Requirements
  • Proficient keyboard skills.
  • Knowledge of basic PC systems.
  • Able to develop and maintain positive working relationships.
  • Willingness to take on tasks.
  • Good interpersonal and communication skills.
  • Good time management skills, including the ability to work to set deadlines.
  • Ability to work well as part of the team.
  • Ability to work flexibly, quickly, and accurately.
About Us

We provide care and support to over half a million people in Wakefield and Kirklees in their homes, in community settings, and across our three hospital sites.

We strive for excellence, are at the forefront of innovation and research, and invest in teaching and the development of our workforce.

We live by our values of caring, improving, being respectful, and maintaining high standards.