Business Intelligence Support Specialist

1 month ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time
Job Summary

We are seeking a highly skilled Business Intelligence Support Specialist to join our team at Interface Recruitment UK. As a key member of our support team, you will be responsible for providing expert-level support for our data visualisation software, enabling our clients to make faster and better decisions.

Key Responsibilities
  1. Manage the Helpdesk, logging and responding to calls to deliver swift solutions to clients.
  2. Work within a scheduled support desk system to ensure timely and effective issue resolution.
  3. Develop and maintain in-depth knowledge of our Business Intelligence product to provide expert-level support.
  4. Collaborate with the Product Director to report progress and ensure seamless communication with internal teams.
  5. Contribute to a fast-paced and dynamic environment, working co-operatively with colleagues to achieve shared goals.
Requirements

To succeed in this role, you will require:

  • 2+ years' experience in a Helpdesk role.
  • Strong knowledge of Business Intelligence applications, including Qlikview, Tableau, and MS Reporting Services.
  • Excellent problem-solving skills, with the ability to communicate complex issues effectively.
  • Commercial awareness and the ability to work in a fast-moving environment.
What We Offer

As a Business Intelligence Support Specialist at Interface Recruitment UK, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our clients.



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