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Front of House Team Member

2 months ago

Kidderminster, Worcestershire, United Kingdom Loungers Full time

About Us

Loungers is a leading hospitality company that prides itself on delivering exceptional customer experiences in its unique and welcoming lounges. As a Front of House Team Member, you will be a key part of our team, responsible for ensuring that every customer leaves feeling valued and satisfied.

Your Role

As a Front of House Team Member, you will be the face of our company, interacting with customers and providing them with a warm and welcoming experience. You will work closely with our management team and other staff members to deliver exceptional service and ensure that our customers have a great time.

Key Responsibilities

  • Provide exceptional customer service, ensuring that every customer feels valued and satisfied
  • Work closely with the management team and other staff members to deliver exceptional service and ensure that our customers have a great time
  • Adapt your style and approach to meet the needs of different customers, whether they are looking for a quiet coffee or a lively celebration
  • Work 14 great shifts per week, ensuring that every customer leaves happy

The Benefits

  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives, such as the opportunity to win an all-expenses-paid trip
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business

What We're Looking For

  • Bags of energy, your own personality - and we can teach you the rest
  • A natural talent and passion for hospitality
  • Extremely driven and relentless at overcoming challenges or obstacles
  • Good communication skills with the ability to build rapport and trust
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales