Business Support Centre Team Leader

3 weeks ago

Leicester, Leicester, United Kingdom Maximus UK Full time
Job Title: Business Support Centre Team Leader

Maximus UK is seeking a highly skilled and experienced Business Support Centre Team Leader to lead a team of agents in delivering exceptional customer service and support.

Key Responsibilities:
  • Lead and motivate a team of customer service agents to achieve high levels of performance and customer satisfaction.
  • Provide coaching and guidance to team members to develop their skills and knowledge.
  • Work closely with the Head of Business Support Centre to deliver business targets and objectives.
  • Manage day-to-day operations, using management information to identify areas for improvement and implement changes.
  • Ensure that all team members receive regular training and development opportunities to enhance their skills and knowledge.
Requirements:
  • Proven experience in a contact centre or customer service environment, with a track record of delivering high levels of customer satisfaction.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong coaching and people-development skills, with the ability to identify and develop the skills of team members.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and ability to prioritize tasks effectively.
Desirable:
  • Customer Service / Contact Centre Operations Qualification (or working towards).
  • Knowledge of performance evaluation and customer service metrics.
  • Experience of identifying and delivering positive change and business efficiencies.

Maximus UK is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are Disability Confident Leaders.

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