Client Planning Specialist

1 month ago


Milton Keynes, Milton Keynes, United Kingdom BSI Full time
About the Role

We are seeking a highly skilled Client Planning Advisor to join our Planning team in Milton Keynes. As a key member of our team, you will provide exceptional customer service and administrative support to our clients and colleagues.

Key Responsibilities
  • Liaise with clients and colleagues via telephone and email to schedule appointments and provide planning solutions.
  • Utilize planning resources to ensure efficient scheduling and meet monthly delivery targets.
  • Process administrative tasks related to bookings in a timely and accurate manner.
  • Negotiate with clients to minimize diary changes and resolve customer dissatisfaction.
  • Identify opportunities to grow the business by communicating relevant products and services to existing customers.
  • Handle inbound and outbound calls in an effective and efficient manner.
Requirements
  • Previous experience in a planning and/or scheduling role.
  • Excellent telephony manner and ability to communicate effectively at all levels.
  • Ability to interpret geographical knowledge to support cost-effective booking of client visits.
  • High level of accuracy and attention to detail.
  • Target-focused and driven to achieve team results.
Our Benefits

We offer a competitive total reward package, flexible working hours, ongoing training and development, and a wide range of benefits that you can tailor to suit your lifestyle.

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organisation.



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