Customer Service and Sales Development Associate

2 months ago

Newbury, West Berkshire, United Kingdom Howdens Full time

Unlock Your Potential as an Apprentice Business Developer

At Howdens, we're committed to nurturing talent and creating long-term career opportunities. Our dedication to excellence has earned us recognition as a leading employer of apprentices.

The Opportunity: Apprentice Business Developer

Key Responsibilities:

  • Provide exceptional customer service and support the sales team in generating and chasing leads.
  • Focus on effective customer account management, aiming to increase the company's customer base and develop long-term collaborative relationships within the trade.
  • Maintain up-to-date product and industry knowledge.
  • Utilize creative marketing materials to promote Howdens products, depot events, and sales periods to new and existing customers.
  • Regularly engage with depot lead banks via phone and our customer engagement messaging tool.
  • Develop long-term collaborative relationships with customers.
  • Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls.
  • Process sales for customers using in-store payment systems, quoting correct pricing, delivery dates, and stock requirements.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to build strong relationships and work collaboratively.
  • Excellent customer service skills.
  • Target-driven and results-oriented.
  • Excellent attention to detail and organizational skills.
  • Ability to work autonomously and use initiative.
  • Effective planning and organizing abilities.
  • Capability to prioritize and manage workload effectively.
  • A strong desire for continuous personal and professional development.
  • The right to work in the UK and related evidence.

The Apprenticeship:

  • Customer Service Practitioner Level 2 - Intermediate Apprenticeship.
  • Training provided by our in-house Learning & Development Team.
  • Support from external training providers.
  • A 15-month program, including a minimum 12-month learning period and end-point assessment.
  • Apprentices without Level 1 English and maths qualifications will be supported in achieving this level before undertaking the Level 2 English and maths test for the end-point assessment and apprenticeship completion.

Rewards and Benefits:

  • A competitive salary of £15,000.
  • Paid holiday entitlement.
  • A generous matched contribution Pension Scheme.
  • Team incentives and outings.
  • Staff discount on Howdens products.

About Us:

Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For.

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