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IT Support Specialist

3 months ago


Maidenhead, Windsor and Maidenhead, United Kingdom ECS Resource Group Careers Full time

Position: Deskside Technician

Location: Onsite
Contract: 6 months
Rate: £210 per day (inside IR35)

We are looking for a dedicated Deskside Technician to join our team. This role is crucial for providing direct support for various IT-related tasks, ensuring seamless operations within the organization.

Key Responsibilities:
  • Repair of Non-Warranty Hardware
  • Management and Repair of Warranty Devices
  • Lifecycle and Asset Management for Serialized Equipment
  • Installation, Relocation, and Modification of Serialized Equipment
  • Software Support at Deskside
  • Smart Hands Assistance
  • Support for VIPs
  • Conferencing Assistance
  • Event Technical Support
Required Skills and Experience:
  • Demonstrated experience in supporting PC hardware/software, networking, and printing.
  • Experience with VIP support is highly advantageous.
  • Familiarity with ServiceNow or similar ticketing systems.
  • Exceptional attention to detail with the capability to manage multiple tasks efficiently and accurately.
  • Strong customer service abilities, with a professional and empathetic communication style.
  • Excellent organizational skills, with the ability to prioritize tasks effectively.
  • A proactive mindset, motivated by assisting others and driving results.