Administrative Assistant

4 days ago


Taunton, Somerset, United Kingdom Empower Family Group Full time
Job Title: Administrator

We are seeking a highly organized and detail-oriented Administrator to join our team at Empower Family Group. As an Administrator, you will play a vital role in supporting our Quantock Outdoor Education team by managing administrative tasks, ensuring efficient coordination between management and support staff, and maintaining an effective service.

Main Responsibilities:
  • Manage all administrative aspects of the services, including maintaining accurate records and completing paperwork.
  • Take notes and minutes at meetings, and support the development and maintenance of relationships with stakeholders.
  • Maintain the services HR, Recruitment and Training compliance by conducting timely completion of all HR associated documentation.
  • Answer the telephone and respond to all enquiries in a friendly and efficient manner.
  • Process and reply to new enquiries and referrals received by the service.
  • Support the service managers, deputies, and services through promotion and attendance at marketing events for recruitment.
  • Proactive internal communication to staff across services via the appropriate communication platforms.
  • Report any incidents or non-compliance within the service to the Service Manager or next available management level.
  • Conduct regular administrative audits for the service.
  • Support with the management of rotas.
  • Any other ad hoc administration duties, including visiting homes, support workers, and young people.
Requirements:
  • A relevant level 3 qualification and/or experience of administration.
  • Office 365 package and strong administration skills.
  • Accurate attention to detail.
  • Ability to work well under pressure and work to tight deadlines in a fast-paced environment.
  • Excellent organisational and time-management skills.
  • Self-motivated and a team player.
  • Discretion and honesty when handling confidential information.
  • Strong communication skills – verbally and written.
Benefits:
  • Blue Light Discount Card.
  • Support and career development.
  • 28 days A/L (incl bank holidays).


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