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Junior IT Support Specialist

2 months ago

London, Greater London, United Kingdom Atlas Recruitment Group Full time
Junior 1st Line IT Support Engineer

Job Summary:

We are seeking a motivated and detail-oriented Junior 1st Line IT Support Engineer to join our team at the Atlas Recruitment Group. As a key member of our IT support team, you will be responsible for providing first-line technical support to our clients, working closely with senior engineers to resolve technical issues and ensure seamless service delivery.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and on-site visits
  • Log and resolve tickets efficiently, escalating complex issues to senior team members as needed
  • Manage multiple tickets simultaneously, prioritizing tasks to meet service level agreements
  • Collaborate with senior engineers to resolve technical issues and improve service delivery

Requirements:

  • Good foundation knowledge of IT support principles and practices
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and ability to maintain accurate records

What We Offer:

A competitive starting salary of £22,500, plus a comprehensive benefits package and opportunities for professional growth and development.