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Customer Service Coordinator
2 months ago
Job Title: Customer Service Coordinator - Repairs
Job Type: Full-time, Permanent
Location: South East London
Job Description:
We are a leading air conditioning company, founded in 2013, with a strong focus on building relationships with our customers. We are seeking a highly organized and proactive Customer Service Coordinator to join our team and support our clients with air conditioning repairs and maintenance work.
Main Responsibilities:
- Manage daily queries from engineers and customers via various channels
- Effectively schedule work for engineers and monitor progress from start to completion
- Research and order parts as required, ensuring timely delivery
- Produce quotations, liaise with customers to assess requirements, complete RAMS and permits, and follow up on engineer reports
Requirements:
- Ability to build rapport with customers, engineers, suppliers, and third parties
- Resilience, tenacity, and capacity to work to deadlines
- Flexible and hands-on approach, with a willingness to learn
- Ability to prioritize, organize, and plan workload
- Good working knowledge of Microsoft Office applications
- Previous experience in scheduling and diary management, preferably in a small business within the construction and/or trade sector
- Excellent interpersonal skills, both written and verbal
What We Offer:
- Annual Salary: £27-£30k dependent on experience
- 20 days annual paid holiday + 8 days bank holidays
- Company pension after successful completion of probation
