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Service Centre Parts Coordinator

2 months ago


West Thurrock, United Kingdom Apex Resource Management Full time
Service Centre Parts Advisor Role

As a Service Centre Parts Advisor at Apex Resource Management, you will play a crucial role in managing the stock and tooling on site, in Field Technician Vehicles, and at Customer locations to reflect current and projected requirements.

  • Manage inventory levels to ensure accurate and timely supply of parts to meet customer demands.
  • Ensure the safe storage and handling of hazardous materials in accordance with Health and Safety and COSHH guidelines.
  • Utilize resources to accurately identify parts prior to supply or order, minimizing errors and delays.
  • Coordinate with suppliers to obtain required parts, reducing VOR costs and improving customer satisfaction.
  • Place orders and receive parts accurately and methodically, ensuring seamless delivery to customers and Field Technicians.
  • Conduct regular stock checks to maintain inventory accuracy and identify areas for improvement.
  • Liaise with off-site engineers to supply correct parts, meeting deadlines and exceeding customer expectations.
  • Process warranty returns and dispose of obsolete parts in a timely and efficient manner.
Service Centre Parts Advisor Requirements

To succeed in this role, you will need:

  • Previous experience in a Parts Advisor or similar role, with a strong understanding of inventory management and supply chain processes.
  • Proficiency in Microsoft Word and Excel, with experience in using ERP/SAP inventory systems.
  • Excellent organizational skills, with the ability to plan and manage your own diary, prioritize tasks, and multitask effectively.
  • Strong communication skills, with the ability to liaise with colleagues at all levels and customers, both verbally and in writing.
  • Ability to implement processes and recommend new ideas to improve efficiency and productivity.
  • Forklift training would be beneficial, as would experience of working in a fast-paced, dynamic environment.
  • Knowledge of health and safety practices and procedures, with a commitment to maintaining a safe working environment.