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Patient Care Specialist

2 months ago


Cardiff, Cardiff, United Kingdom Optical Express Full time

Job Title – Patient Advisor

Location – Cardiff

Hours – Full time, 40 hours

Salary – £27,000 & benefits, full training will be given

Company Overview

Optical Express is a leading provider of eye care services, dedicated to delivering exceptional patient experiences and outstanding clinical outcomes.

Job Summary

We are seeking a highly skilled and compassionate Patient Advisor to join our team. As a Patient Advisor, you will play a critical role in ensuring our patients receive a 5-star service, from initial consultation to post-treatment care.

Key Responsibilities

  • Build strong relationships with patients, providing a warm and welcoming experience
  • Perform diagnostic eye scans, with full training provided
  • Confidently relay patient information to optometrists, ensuring a smooth patient journey
  • Maintain accurate and up-to-date patient records
  • Arrange affordable finance options for patients
  • Schedule patient consultations and surgeries with optometrists and surgeons

Requirements

  • Driven and passionate individual with a willingness to succeed
  • Excellent written and verbal communication skills
  • Strong negotiation skills
  • Self-motivated, able to work with and without supervision
  • Strong organisational skills
  • Commercially aware, with a focus on delivering world-class customer service

What We Offer

  • Industry-leading salary and excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free eye tests and discounted prescription eyewear
  • Ongoing training and development opportunities
  • Pension scheme