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Desktop Support Specialist

2 months ago

Ellistown and Battleflat, United Kingdom Antalis Full time
About the Role

We are seeking a highly skilled Desktop Engineer to join our IT team at our Coalville site. As a Desktop Engineer, you will be responsible for providing exceptional IT support to our employees, troubleshooting, maintaining, and optimising our desktop infrastructure to ensure seamless operations and user satisfaction.

Key Responsibilities
  • Technical Expertise: Diagnose and resolve complex IT issues related to desktops, laptops, printers, and other devices.
  • Problem-Solving: Utilise your analytical skills to identify root causes and implement effective solutions.
  • User Support: Provide timely and efficient assistance to end-users, ensuring a positive support experience.
  • Documentation: Create and maintain clear and concise documentation to streamline processes and knowledge sharing.
  • Security: Adhere to strict security protocols and best practices to protect our IT infrastructure.
What We Offer
  • Competitive Salary and Benefits Package: We offer a comprehensive benefits package, including a contributory pension and life assurance schemes, flexible buy/sell holiday scheme, eye care vouchers, Cycle to Work Scheme, and Fiat discount offer.
  • Opportunities for Professional Growth and Development: We are committed to helping you grow and develop your career, with opportunities for training and professional development.
  • Dynamic and Supportive Work Environment: We have a dynamic and supportive work environment, where you will be part of a thriving team that makes a real impact.
Essential Skills
  • Technical Proficiency: Strong understanding of Microsoft-based operating systems, Active Directory, and Office 365 services.
  • Problem-Solving: Proven ability to troubleshoot complex technical issues and find innovative solutions.
  • Communication: Excellent communication skills, both verbal and written, to effectively interact with users at all levels.
  • Teamwork: Collaborative mindset and ability to work effectively as part of a team.
  • Passion for Technology: A genuine enthusiasm for staying up-to-date with the latest IT trends and technologies.