Claims Handler

4 weeks ago


Glasgow, Glasgow City, United Kingdom CHUBB Full time

We are seeking a skilled Claims Handler to join our team in Glasgow, where you will play a key role in handling a portfolio of up to 350 casualty claims. As a Claims Handler, you will be responsible for accurately assessing claims, evaluating liability and quantum, and negotiating settlements to bring claims to a successful conclusion.

Key Responsibilities:

  • Assess and evaluate claims, considering all relevant factors, including special investigation and recovery.
  • Identify and address customer complaints, ensuring effective issue resolution and customer satisfaction.
  • Negotiate settlements with policyholders and brokers, providing a professional claims service at all times.
  • Engage with internal partners and clients to ensure fair and robust investigation of claim cases.
  • Previous claim handling experience is essential, with a preference for experience in the financial services or insurance sector.
  • Excellent customer service skills, strong written and verbal communication skills, and proficiency in Microsoft Office applications are required.

We offer:

  • Competitive salary and pension scheme.
  • Discretionary bonus scheme.
  • 25 days annual leave, plus the ability to purchase additional days.
  • Hybrid working options.
  • Private medical cover.
  • Employee Share Purchase Plan.
  • Life Assurance.
  • Subsidised gym membership.
  • Comprehensive learning and development offerings.
  • Employee Assistance program.

Our core values:

  • Integrity.
  • Client focus.
  • Respect.
  • Excellence.
  • Teamwork.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know.


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