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Quality Assurance and Engagement Manager
2 months ago
Company Overview
Registered Manager
Location: East London, UK
Salary: £45,000-£52,000 per annum based on experience
Our Commitment
At City and County Healthcare Group, we are dedicated to creating brighter days filled with fresh challenges and exciting opportunities. As a Quality and Engagement Area Manager, you will experience a dynamic work environment where each day presents meaningful and rewarding tasks that significantly impact our clients' lives and your professional growth.
Why Choose City and County Healthcare Group?
Our success is driven by the extraordinary talent and commitment of our workforce. We aim to revolutionize the care sector by embracing innovative technology and fostering positive change. As the largest care provider in the UK, we offer a wealth of career opportunities, choices, and job security.
Role Overview
The Quality and Engagement Area Manager plays a pivotal role in leading and supervising the quality of services delivered to our clients, ensuring that we meet desired outcomes while adhering to legal standards, regulatory mandates, and our organizational policies across multiple locations.
A primary focus of this position is to maintain high levels of client satisfaction throughout service delivery, regularly assessed through customer feedback, surveys, and input from families. Collaborating with branch teams is essential to ensure the well-being of our staff and that their perspectives are valued.
Responsibilities include conducting timely audits of service delivery records, reporting, and monitoring the implementation of improvement plans related to customer service, while reviewing progress with Branch Managers and their teams.
Additionally, you will be responsible for enhancing the skills of branch staff and providing operational training, mentoring, and support regarding care delivery and achieving outcomes for individuals.
Required Qualifications
- Minimum of 4 years' experience in a management role within the Health and Social Care Sector
- Current knowledge of the social care landscape, including regulatory requirements
- Proficient in using bespoke systems and all Microsoft Office applications, particularly Excel
- Strong customer service skills with experience in managing serious complaints and grievances
- Excellent business acumen
- Proven management, leadership, influencing, and negotiation abilities
- Effective written and verbal communication skills
- Analytical mindset with problem-solving capabilities
- Strong teamwork skills
- Passionate about delivering service excellence
- Experience collaborating with Local Authorities and Commissioners
