Housing Resolution Officer

3 weeks ago


Enfield, United Kingdom Carrington West Full time
Housing Resolution Officer

Carrington West is seeking a skilled Housing Resolution Officer to join our team. As a key member of our housing services team, you will be responsible for resolving customer inquiries and complaints related to housing services.

Key Responsibilities:
  • Answer customer inquiries and resolve complaints related to housing services
  • Provide excellent customer service and respond to customer needs in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues and improve service delivery
  • Develop and maintain knowledge of housing services and policies to provide accurate and informed responses to customer inquiries
  • Participate in training and development opportunities to enhance skills and knowledge
Requirements:
  • Strong customer service skills and experience in a call centre environment
  • Ability to work to performance and quality standards, delivering excellent customer service
  • Knowledge of housing services and policies, or willingness to learn
  • Excellent communication and interpersonal skills
  • Ability to work flexibly, including working from home and in the office
What We Offer:
  • Competitive hourly rate
  • Flexible working arrangements, including working from home and in the office
  • Opportunities for training and development
  • A supportive and collaborative team environment

If you are a motivated and customer-focused individual with a passion for delivering excellent service, we encourage you to apply for this exciting opportunity. Please submit your application today, and we will be in touch to discuss further.



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