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IT Support Specialist
2 months ago
We are seeking a skilled IT Support Specialist to join our team at Ashton Office Supplies Limited, a leading provider of Managed IT Services to small and medium-sized businesses throughout the UK.
As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues, and ensuring the smooth operation of their IT systems.
Key Responsibilities:- Provide technical support to clients via remote access and ensure timely resolution of technical issues
- Troubleshoot and resolve complex technical issues using your knowledge and problem-solving skills
- Carry out proactive maintenance and administration tasks on client IT systems
- Manage client endpoints, servers, networks, firewalls, and backup services
- Prepare new hardware for customer networks, including PC and laptop domain setup, security updates, and encryption
- Workshop fault diagnosis and repair of customer equipment, including PCs, laptops, and servers
- Project work, including deployment of new equipment, virtual servers, Wi-Fi, and Microsoft 365 migrations
- Excellent customer service skills and a professional telephone manner
- Ability to multi-task and willingness to learn and adapt to new technologies
- Self-driven, highly organized, and accurate with strong attention to detail
- Ability to troubleshoot complex issues using your own initiative
- Minimum 2 years' experience in end-user remote and telephone support helpdesk
- Excellent knowledge of computer architecture, Microsoft Desktop Operating Systems, and Windows Server operating systems
- Administering and supporting Windows Server operating systems, Microsoft Office, and LAN and WAN networking
- Virtualization using Microsoft Hyper-V and VMware vSphere, mobile devices, and Microsoft 365 Cloud services
- Microsoft Azure cloud services, Remote Desktop Services, and backup software
- Bonus and training incentives to support your career development
- Company pension and cycle to work scheme to promote a healthy work-life balance
- Full-time, permanent contract with a 6-month probation period to ensure a smooth transition
Ashton Office Supplies Limited is a long-established family-run business with over 35 years of combined experience in the IT industry. We pride ourselves on providing exceptional service and support to our clients, and we are committed to helping our team members grow and develop their careers.
