Senior Deep Learning Engineer

5 days ago

London, Greater London, United Kingdom Chattermill Full time
Job Title: Senior Deep Learning Engineer

We are seeking a highly skilled Senior Deep Learning Engineer to join our Data Science team at Chattermill. As a key member of our team, you will be responsible for developing and deploying advanced NLP products and data science approaches to extract valuable customer insights from customer reviews, open-end surveys, chat, and voice data.

About the Role:
  • Design and productise data science approaches and best practices for scalably extracting valuable customer insights
  • Develop strong relationships with ML Engineering, ML Operations, Engineering, and Product teams
  • Make your mark guiding compelling research projects
  • Develop and deploy NLP/ML models into production environments that directly impact our products and customer experiences
  • Discuss and experiment with cutting-edge research (or include it in our production systems)
  • Stay abreast of the latest developments in NLP and deep learning, bringing innovative solutions and technologies to the team
  • Collaborate with cross-functional teams to align AI initiatives with business goals and deliver end-to-end solutions
  • Ensure the scalability, efficiency, and performance of NLP models in production
  • Participate in code reviews, ensuring high-quality code and adherence to best practices
About You:
  • Ideally, 4+ years of work experience in Data Science with significant experience in deep learning and natural language processing, especially Large Language Models
  • Experience with deep learning frameworks (e.g. PyTorch, TensorFlow, Keras etc.)
  • An understanding of and passion for deep learning, as well as for the value of actionable customer insights
  • MSc/MEng degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, Computational Linguistics or related fields is preferred
  • A strong understanding of statistical analysis and predictive modelling
  • Strong problem-solving skills: Ability to tackle complex data challenges and provide innovative solutions that are scalable and efficient
  • Strong software engineering skills for prototyping and production solutions
  • Excellent command of at least one programming language (preferably Python)
  • Experience in fast-paced, agile environments managing uncertainty and ambiguity
  • Interest in mentoring and knowledge sharing with data scientists at Chattermill
  • Great communication, writing, and presentation skills
About Chattermill:

Chattermill is a leading Customer Experience Analytics company that uses cutting-edge AI technology to help companies improve their customer experience. We work with many of the world's most exciting companies, including Uber, HelloFresh, Wise, and Amazon. Our mission is to empower teams to see their customer reality, and our vision is to analyse over a billion pieces of customer feedback by 2027.

We are passionate about helping companies put their customers at the heart of their decision-making. Our Unified Customer Intelligence platform is used by the world's best-loved customer-centric companies, and we are committed to delivering industry-leading Customer Feedback Analytics using cutting-edge Natural Language Processing and other ML techniques.

We are looking for a talented and innovative Senior Deep Learning Engineer to join our Data Science team and help us take our NLP and ML R&D to the next level. If you are passionate about deep learning, NLP, and customer insights, and have a strong desire to make a meaningful impact, we would love to hear from you.

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