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Hotel Operations Coordinator
2 months ago
Job Summary
The Duty Manager plays a vital role in ensuring a seamless and secure environment for all guests during their stay. As a key member of the hotel team, you will be responsible for welcoming guests, providing exceptional service, and supervising staff to deliver high-quality service and meet brand standards.
Key Responsibilities
- Establish strong relationships with hotel departments to ensure a wonderful guest experience.
- Utilize every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Manage and supervise all tasks of staff to ensure the highest quality service is delivered and brand standards are met.
- Analyze rate variance reports to ensure rooms revenue control, approve discounts and rebates.
- Communicate with the Front Office Manager on all matters regarding guest services and hotel operations.
- Supervise shift handover procedures and coordinate with other departments as required.
- Provide management presence at all times by assisting with the handling of guests' needs and complaints.
- Inspect front of house and back of house regularly for cleanliness and orderliness.
- Ensure front line staff complies with marketing techniques and maximizes sales.
- Check billing instructions, monitor guest credit, and act upon any discrepancies.
Requirements
- Fluent in English, both written and spoken (and a 2nd language would be a plus).
- Excellent communication, presentation, and interpersonal skills.
- Strong team player.
- Strong interpersonal and problem-solving abilities and the ability to lead by example.
- Must be legally eligible to work in the UK.
Benefits
- Free night stays in Accor hotels and 50% discount in any Accor Restaurant (T&C Applies).
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with the Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.
