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Customer Service Specialist

2 months ago

Chertsey, Surrey, United Kingdom Arnold Clark. Full time

Position Overview
We are seeking a dedicated Service Advisor to enhance our operations and provide exceptional service at our Motorstore.

Working Hours
This is a full-time role, with hours from Monday to Friday, 8 am to 5:30 pm, along with rotational Saturdays.

Role Responsibilities
As a Service Advisor, you will play a crucial role in ensuring a positive experience for our customers seeking service and vehicle repairs. Your responsibilities will include:

  • Addressing all customer inquiries regarding service and vehicle repairs with professionalism and efficiency.
  • Collaborating with the workshop and bodyshop to ensure smooth progress of work.
  • Managing all computer-based tasks, including purchasing and invoicing, to safeguard both customer and company interests.
  • Informing customers about any vehicle issues and providing clear, accurate solutions.
  • Handling dissatisfied customers with empathy, assuring them that their concerns will be addressed.
  • Maintaining accurate customer records, including vehicle details and service histories.
  • Staying informed about aftersales products and services, with an emphasis on upselling when appropriate.
  • Ensuring the customer database is consistently updated and accurate.

Essential Skills
The ideal candidate will possess:

  • A strong commitment to outstanding customer service and the ability to resolve issues efficiently.
  • Proficiency in computer systems and applications.
  • The capability to multitask and adapt in a fast-paced environment.
  • Excellent communication skills, with the ability to convey complex information clearly.
  • Strong organizational skills to effectively manage workloads while balancing customer needs.
  • A full UK driving licence.

Desirable Qualities
While not essential, experience in upselling products or services is a plus.

Benefits
Successful candidates will enjoy excellent working conditions, comprehensive training and support, life assurance, sick pay coverage, maternity and paternity packages, an enhanced holiday package, and private healthcare.

Commitment to Diversity
Arnold Clark is dedicated to fostering a diverse and inclusive workplace. We value collaboration, unique perspectives, and various approaches. Our employees are at the core of our mission, and we are passionate about nurturing talent and encouraging ambition.