Customer Service Team Coordinator

3 weeks ago


Redhill, Surrey, United Kingdom WH Smith Retail Holdings Limited Full time
Job Overview

Position: Team Leader

Contract Type: Permanent

Working Hours: 39 hours per week

As a Team Leader, you will play a crucial role in delivering outstanding customer service while working both independently and collaboratively to uphold our exceptional store standards. We strive for our customers and team members to take pride in their experiences with us.

Key Responsibilities:
  • Providing top-notch customer service to all patrons.
  • Managing stock replenishment and ensuring that all store areas are organized and appealing for customers.
  • Maintaining high standards of product display and visual merchandising to facilitate easy navigation for shoppers.
  • Collaborating with team members and offering support to colleagues.
Desired Qualities:
  • A genuine enthusiasm for enhancing customer experiences in-store.
  • Strong communication skills within the team environment.
  • Drive to achieve outstanding results and maintain high standards.
  • Flexibility to adapt to company objectives and requirements.
Employee Benefits:

We recognize your hard work in contributing to the success of WHSmith and ensuring customer satisfaction. In addition to your salary, we offer a pension scheme, paid annual leave, and employee discounts. You will also have access to a variety of deals from retail partners, allowing you to save on experiences ranging from dining to entertainment.

Our Employee Assistance Programme is available to support your well-being, addressing physical, mental, and financial needs.

About WHSmith:

WHSmith boasts a rich history and is expanding, particularly in travel-related sectors. Our mission is straightforward: to provide our products to everyone during their journeys. Our InMotion brand, a leader in digital accessories, continues to thrive, offering an exceptional customer experience with the latest technology. We have established strong partnerships with various brands to enhance our offerings across the UK. As we progress, our goal remains clear: to improve every journey in life.

WHSmith is committed to being an inclusive employer, ensuring that all colleagues feel welcomed and free to express their true selves.

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