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Water Quality Inspector
3 months ago
Department:
Leakage Network OperationsSalary (£): £, - £,
Business Unit: Customer Operations
Division: CO NO Water Network Operations & Leakage
Pay Grade Level: Level - Customer / Operational Frontline
About Us
Did you know that the extensive network of Severn Trent's water main pipes could circle the globe? It's a significant responsibility, ensuring that millions of individuals depend on us for clean water and efficient waste management every day.
Our team values diversity and individuality, recognizing that a variety of perspectives enhances our ability to serve our customers and communities effectively. If you are passionate about making a difference, we would be excited to discuss opportunities with you.
Role Overview
We are offering a fantastic opportunity within our Water Network Operations and Leakage department as a Customer Inspector . In this role, you will be pivotal in guaranteeing that our customers receive a consistent supply of high-quality drinking water by managing customer concerns from inspection through to resolution.
Your daily responsibilities will involve working closely with the customer hub to keep clients informed throughout the resolution process, addressing complex issues, and consistently delivering outstanding service.
Key Responsibilities
- Conduct thorough inspections for customer-related issues such as leaks, stop taps, water wastage, and supply isolations, resolving matters at the point of contact whenever feasible.
- Ensure high standards of remedial action for first-time resolutions.
- Take personal responsibility for customer issues, enhancing the customer journey and ensuring commitments are fulfilled.
- Manage and resolve customer complaints, including on-site visits when necessary.
- Efficiently allocate time to complete unappointed customer tasks between scheduled visits.
- Identify and proactively assist vulnerable customers or those requiring additional support.
- Adhere to company policies and standards, including data protection and traffic management.
- Serve as a primary contact for customers throughout their experience.
- Coordinate with property owners/installers to ensure timely completion of remedial work following inspections.
- Promote and enhance safe working practices, reviewing and suggesting improvements to methods, standards, and procedures.
We take pride in serving our customers, and it is essential that you share this commitment, as you will represent Severn Trent in our communities.
While the right skills and experience are crucial, we also value character, positivity, and a caring attitude. We provide comprehensive on-site training, making this an excellent opportunity for career development or a change in direction.
Benefits
Working with us is more than just a job; it’s a chance to build a career at Severn Trent. We offer a range of benefits that recognize exceptional work, alongside award-winning training to help you reach your potential. Additionally, we support your efforts in caring for the environment and the communities we serve.
Here are some of the benefits you can expect as part of the Severn Trent family:
- Salary: £, - £,
- Days of holiday + bank holidays (with the option to buy/sell up to days per year)
- Annual bonus scheme (up to £, per annum based on company performance)
- Leading pension scheme – we will match your contribution (up to % when you contribute)
- Sharesave – the opportunity to purchase Severn Trent Plc shares at a discounted rate
- Dedicated training and development through our 'Academy'
- Electric vehicle scheme and retail discounts
- Family-friendly policies
- Two volunteering days per year
