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Client Support Specialist

2 months ago


Alton, Hampshire, United Kingdom Personnel Selection Full time

Overview: As our organization expands, we are seeking an additional Client Support Specialist to join our Service division. This role involves assisting with customer-related tasks both at our service counter and via telephone, as well as engaging in hands-on activities related to the maintenance and repair of client equipment.

Role Responsibilities: This position is diverse and would be ideal for individuals with some experience in customer support who are interested in a practical role within a workshop setting. Comprehensive training will be provided for those eager to learn and grow with our company.

Company Benefits: We are a well-established and thriving organization that offers a stable, permanent position. Employees benefit from on-site parking, a generous holiday allowance, and a contributory pension scheme that includes Income Protection and Life Assurance. Additionally, we provide a discretionary annual bonus scheme distributed in quarterly payments.

Key Duties:

  • Assessment, repair, and quotation of equipment for service tasks.
  • Calibration of various types of equipment utilized across multiple industry sectors for measurement and testing.
  • Delivering completed service tasks/equipment to the logistics team for dispatch.
  • Providing updates on job statuses and repairs to the order processing team.

As a member of the Service division, you will play a crucial role in ensuring that our department delivers exceptional service to our clients by:

  • Assisting colleagues when necessary.
  • Ensuring that clients receive the highest level of service possible.

Candidate Profile: To excel in this role, candidates should be proficient in using computers, particularly with email and standard office software. Comfort in communicating with clients both over the phone and in person is essential.

This position would suit someone with practical experience gained from studies or work in assembly, production, repair, or a similar environment, combined with customer service experience from sectors such as retail, leisure, or hospitality.

Compensation: In return, we offer a competitive starting salary, an annual bonus, a comprehensive benefits package, and opportunities for career advancement.

Please submit your CV for consideration.