Technical Lead

1 week ago


London, Greater London, United Kingdom Areti Group | B Corp™ Full time
Technical Lead - Conversational AI & Contact Center Modernization

We are seeking a visionary and experienced Technical Lead to spearhead our initiative to enhance customer experience through the implementation of conversational AI solutions and the modernization of our legacy contact center platform.

Key Responsibilities:
  • Lead a team of developers and collaborate with stakeholders across the organization to design, develop, and deploy robust, effective Conversational AI solutions (chatbots, virtual assistants).
  • Develop and implement the technical vision and strategy for conversational AI integration within the contact center platform.
  • Design and develop the technical architecture for integrating conversational AI solutions with existing contact center platforms and CRM systems.
  • Oversee the development and deployment of conversational AI solutions, ensuring they meet performance and functional requirements.
  • Collaborate with Business Analysts to translate business requirements into technical specifications for conversational AI solutions.
  • Develop and implement unit tests and integration tests to ensure the quality and reliability of conversational AI solutions.
  • Monitor and analyze the performance of conversational AI solutions, identifying areas for improvement and recommending optimizations.
Requirements:
  • Master's degree in Computer Science or a related field (or equivalent experience).
  • Minimum 5+ years of experience leading technical teams in the development and implementation of software solutions.
  • Proven experience in the design and development of Conversational AI applications and chatbots.
  • In-depth knowledge of natural language processing (NLP) concepts and techniques.
  • Experience with API integration and cloud-based deployments is a plus.
  • Strong understanding of software development methodologies (e.g., Agile) and project management principles.
About Our Company:

We are a leading provider of innovative solutions for the contact center industry. Our mission is to deliver exceptional customer experiences through the use of cutting-edge technology.


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