Apprenticeship Quality Assurance Specialist

4 weeks ago


Macclesfield, Cheshire East, United Kingdom Superbike Factory Limited Full time
Quality Assurance Officer Role

We are seeking a skilled Quality Assurance Officer to join our team at Superbike Factory Limited. As a Quality Assurance Officer, you will play a crucial role in ensuring that our customer interactions are of the highest standard.

Key Responsibilities:
  • Assessing calls and analysing trends to identify areas for improvement
  • Providing feedback and coaching to our team to ensure compliance with policies and procedures
  • Identifying and addressing patterns of poor customer service
Requirements:
  • Previous experience in quality assurance or a customer-facing role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for quality assurance, we encourage you to apply for this exciting opportunity.



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