Quality Assurance Specialist

4 weeks ago


Macclesfield, Cheshire East, United Kingdom Superbike Factory Limited Full time

Role: Quality Assurance Officer

We are seeking a Quality Assurance Specialist to join our team at Superbike Factory Limited. As a Quality Assurance Specialist, you will be responsible for ensuring that our interactions with customers are of the highest quality.

Key Responsibilities:

  • Assessing calls and analysing trends to identify areas for improvement
  • Providing feedback and coaching to team members to ensure compliance with policies and procedures
  • Identifying and implementing process improvements to enhance customer experience

Requirements:

  • Previous experience in a quality assurance or customer service role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

Apply now to become a part of our team and contribute to our mission of delivering exceptional customer experiences.



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