Conduct Customer Outcomes Manager

3 weeks ago

Leeds, Leeds, United Kingdom Aston Charles Ltd Full time
Aston Charles Ltd Seeks Conduct Customer Outcomes Manager

A highly prestigious global insurance company, currently enjoying 20% year on year growth, and with plans to double in size over the next 5 years, is seeking a Conduct Customer Outcomes Manager to play an integral role in its strategic growth. The company operates in over 20 countries and is renowned as a world-leader within its chosen markets, arranging insurance for fascinating risks and boasting a reputation for excellence, innovation, and customer service.

Key Responsibilities:
  • Define and monitor adherence to good customer outcomes across all channels (Direct, Broker, Accountant, and Partnerships)
  • Help define and set in place the MI reporting to evidence good outcomes
  • Support the Head of Underwriting Governance and Oversight in the management of product governance
  • Review and challenge business proposals to certify that internal standards, external regulations, and customer impact have been adequately considered
  • Support the implementation of regulatory change; assessing the impact
  • Ensure the effective capture of management information and delivery of reporting to all relevant committees
Requirements:
  • First line conduct and compliance experience in either an insurance carrier, MGA, or a broker-based business
  • Thorough knowledge of insurance regulatory regime
  • Strong interpersonal and people management skills, with the ability to drive consensus
  • Experience of interfacing with senior management and boards/committees
  • Excellent project management capability, and a strong track record in ownership and delivery
What We Offer:
  • Salary of up to £60K (Negotiable depending on experience)
  • Lucrative bonus
  • Comprehensive company benefits package, including substantial pension contributions

Aston Charles Ltd operates a hybrid-working arrangement, allowing you to work 2 days from home. If you are a motivated and experienced professional looking to take on a challenging role in a dynamic and growing company, please apply.

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