Operational Efficiency Manager
6 days ago
We are seeking an experienced Operational Efficiency Lead to join our team at Howden Insurance Brokers Ltd. As a key member of our operations team, you will play a crucial role in driving process improvements and increasing operational efficiency across the Corporate & Commercial Pillar.
Key Responsibilities- Collaborate with Regional Operations Managers to coordinate ways of working and lead process improvement workstreams.
- Identify opportunities for process improvement and work across all areas of the business to deliver these, driving operational efficiency, increased revenue, and improved client experience.
- Agree target metrics with stakeholders to measure 'what good looks like'.
- Facilitate workshops to document current-state processes, understand pain points, and develop solutions.
- Develop future-state processes with the business, developing compelling cases for change and resolving any conflicting stakeholder issues that may arise.
- Owning the timeline of change, being responsible for ensuring the plan for workstreams remains on track, removing obstacles when they arise.
- Coach colleagues and stakeholders through the issues and solutions, to ensure full understanding and embedding of learning across teams.
- Owning and improving our phone hunt group strategy.
- Deliver comprehensive reporting on all activities, initiatives, and progress.
- Support on strategic initiatives and projects.
- 5+ years relevant experience within the insurance industry, ideally in an operational role.
- Proven track record of delivery of process improvements.
- Experience with target operating models, process mapping, design thinking, and workflow analysis.
A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
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