ICT Support Specialist
4 weeks ago
We are seeking a highly skilled and customer-focused ICT Support Specialist to join our Service Desk team at Hywel Dda University Health Board. As a key member of our team, you will provide first-line technical ICT support to our clients, ensuring they receive excellent service and minimizing the impact of ICT problems on our business and patient care.
Main Responsibilities- Provide technical support to clients via telephone, email, webchat, and our Informatics Web Portal
- Record and track incidents and service requests using our Service Desk tool, adhering to ITIL-based procedures
- Act as an effective communications channel with the National Service Desk within the NHS Wales Informatics Service
- Respond to and resolve incidents involving ICT systems and related equipment at the first point of contact
- Provide assistance to users to enable them to make effective use of ICT systems and equipment
- Educated to A-level standard or relevant experience
- Exposure to Microsoft software (desktop operating systems and applications)
- An understanding of network environments
- Excellent communication and interpersonal skills, verbal and written
- Able to deal effectively with staff and suppliers at all levels
- Competitive salary: £23,159 to £24,701 per annum pro rata
- 27 days annual leave rising to a maximum of 33 days after 10 years service
- Range of corporate benefits, including salary sacrifice schemes and discounts
- Hybrid working arrangements in modern accommodation
- Occupational health and occupational well-being service
We are committed to supporting our staff to fully embrace the need for bilingualism, enhancing patient and service user experiences. If you do not meet the Welsh Language requirements, we offer a variety of learning options and staff support to help you meet these minimal desirable requirements during your employment with us.
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