Order to Cash Process Transformation Lead

2 months ago

Weybridge, Surrey, United Kingdom Haleon Full time
About the Role

We are seeking a highly skilled Transformation Deployment Lead to join our Order to Cash team at Haleon. As a key member of our program leadership team, you will play a critical role in driving the delivery of our Order to Cash transformation strategy.

Key Responsibilities
  • Lead the Value Stream initiatives, acting as the deputy to the Value Stream Lead to ensure that identified initiatives are managed through to successful deployment into the business in partnership with the Project / Program Manager.
  • Responsible to understand the wider impact on the organisation of the solution and to ensure business engagement / alignment beyond immediate team in partnership with the Change Manager.
  • Be an escalation point on behalf of the Value Stream to bring challenges/issues to Programme Leadership.
  • Ensure that business resources are identified and managed.
  • Ensure that expectations of the Business are clearly articulated and aligned within the Delivery Plans (e.g. phasing of deployments, tech plans, user testing, early life support).
  • Act as the conduit between the Business and the enabling tech teams in partnership with the Project / Program Manager
  • Contribute to the development of the deployment plans in partnership with the Project / Program Manager and own these plans
  • Ensure risks/issues are identified and that we are mitigating / solutioning at pace.
  • Report on behalf of your Value Stream at the Weekly Value Stream Business Readiness and Deployment forum.
  • Contribute to the weekly initiative reporting and ensure key messages, risks, and asks for help are aligned within the Value Stream.
  • Act as the conduit into the Release Management Team on aspects of deployment prioritisation and release scheduling
  • Co-ordinate input into the Go/No-Go checkpoints for moving from Detailed Design to Deployment and Release Management on behalf of the Business ensure that all relevant criteria will be met.
  • Oversee budget for the Value Stream, accountable to deliver initiatives' value (benefits and costs), identifying trade-offs and investment opportunities to maximise value delivery.
  • Identify and provide input into required Change Controls (for changes to programme scope, scheduling, and cost) alongside the Value Stream and Tech Leads
Requirements
  • Strong working knowledge of key O2C processes across the End to End –customer order management, pricing, invoicing, claims & disputes and cash management processes – e.g. credit, collections and cash application
  • A adopting a proactive, challenging mindset, with focus on exceptional execution
  • Demonstrating the ability to build trust relationships with stakeholders by demonstrating a commercial understanding of the programme and objectives
  • Understanding complex requirements and transposing into a set of clear activities
  • Managing multiple initiatives running concurrently
  • Thinking beyond the boundaries of your own Value Stream, and assessing the impacts of the work you are undertaking on others within or outside of the programme
  • Identifying and capturing Risks, Issues and Impediments in a timely manner, and ensuring that those identified are being managed proactively
  • Communicating clearly and concisely to a leadership level, with the ability to engage both with Business and Tech teams
  • Holding others to account
What You'll Gain
  • Provide an operational, financial and strategic voice to the VSL and the overall Program Leadership team (PMO) to actively contribute to delivery of overall program objectives
  • Direct project prioritisation and provide robust challenge to investment plans to ensure maximum value creation
  • Assist with the allocation of resources/ investment appraisal for the Value Stream
  • Facilitate dialogue, debate and challenge with various stakeholders
About Haleon

Haleon is a new world-leading consumer health company, shaped by all who join us. We're improving everyday health for billions of people by growing and innovating our global portfolio of category-leading brands. We're achieving this in a company that we're in control of, in an environment that we're co-creating, and in a culture that's uniquely ours.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

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