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Clinical Services Operations Manager
3 months ago
Woodrow Mercer Healthcare is seeking a dedicated Clinical Services Operations Manager to enhance the operational efficiency of a healthcare provider in West Yorkshire. This role involves overseeing the delivery of health services across various settings, including both NHS and private sectors.
Position Details:
- Compensation: £65,000
- Location: Leeds
- Employment Type: Full-time (Permanent)
- Work Arrangement: On-site required
Key Responsibilities:
- Directly report to the Managing Director regarding the comprehensive operational management of clinical services.
- Assist the Medical Director in the daily operations of the clinical services department, collaborating to enhance patient care quality and uphold safeguarding standards.
- Provide clinical services insights across the organization to support effective service delivery.
- Engage with the Senior Management Team to evaluate performance metrics and the effectiveness of information systems monthly.
- Maintain awareness of business needs and contribute to strategic growth initiatives.
- Ensure optimal scheduling and resource utilization, offering guidance on project management and committee involvement as necessary.
- Establish team objectives aligned with medical, administrative, legal, and ethical standards in healthcare delivery.
- Foster a culture of open communication, valuing diverse opinions and encouraging constructive discussions to ensure high-quality patient care.
- Oversee the recruitment process for clinical services personnel, adhering to budgetary constraints.
- Design and implement an appropriate staffing skill mix, in line with budgetary limits.
- Maintain agreed staffing levels to ensure operational effectiveness.
- Support the professional development of clinical staff through regular performance reviews tailored to their personal and professional growth.
- Manage grievance and disciplinary issues related to clinical personnel.
- Collaborate with staff to develop and assess performance standards for patient care, contributing to the implementation and evaluation of compliance with Care Quality Commission standards.
- Act as the safeguarding lead, providing strategic guidance on safeguarding matters for both adults and children, including adherence to the Mental Capacity Act and PREVENT initiatives.
Essential Qualifications:
- Registered with the RCN.
- Demonstrated experience in first and second line management.
- Strong verbal and written communication skills in English.
- Proven track record of professional development in previous roles.
- Effective coaching and development capabilities.
- Leadership and transformational management experience.
- Strong presentation and facilitation skills.
- A minimum of ten years in clinical practice, including three years in healthcare management.
- Experience with the CQC as a Registered Manager is preferred.
- History of leading an organization to achieve a Good or Outstanding CQC Inspection is advantageous.
- Proven ability to manage and motivate a diverse team.
Desirable Qualifications:
- Bachelor's degree in Nursing (Adult) and a Master's degree (or equivalent experience).
- Experience in delivering community diagnostic services.
