Senior Infrastructure Support Engineer
2 months ago
Senior Infrastructure Support Engineer | Competitive Salary
Peaple Talent is collaborating with an innovative technology firm to find a Senior Infrastructure Support Engineer.
This role presents a fantastic opportunity to become part of a dynamic, culture-driven organization where you will take charge of intricate incidents, deliver technical assistance, and oversee the maintenance of client infrastructure.
While there will be some project involvement, the primary focus of this position is on support. The ideal candidate will possess extensive knowledge of the M365 suite, Azure, Windows Server, and Cisco networking technologies.
Key Responsibilities:
- Deliver 3rd line support, managing complex incidents and troubleshooting issues
- Serve as an escalation point for the 2nd line support team
- Mentor and guide junior team members
- Maintain accurate and up-to-date documentation
Candidate Profile:
- Demonstrated experience in providing 3rd line support in a fast-paced setting
- Strong understanding of M365 suite, Azure, and Windows Server
- Familiarity with Cisco Meraki
- Collaborative team player with a positive mindset and strong work ethic
- Exceptional customer service abilities
Benefits:
- Competitive salary
- Access to Pluralsight training for skill enhancement
- Opportunities for paid certifications
- Engagement in paid social activities and charitable initiatives
- Clear pathways for career advancement into Cybersecurity or Project Management teams
If you believe you fit this profile, we encourage you to submit your CV for consideration.
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