ETRM SaaS Support Engineer

3 weeks ago


London, Greater London, United Kingdom Brady Full time

ETRM SaaS Technical Support & Implementation Specialist

We are seeking an ETRM SaaS Technical Support & Implementation Specialist to provide exceptional support and services for energy trading and risk management software utilized by trading firms in the power and gas sectors.

Key Responsibilities:

  • Ensure the reliable operation of the Brady software solution
  • Oversee and maintain the ASP hosting environment
  • Conduct installations, configurations, and ongoing maintenance
  • Support database management activities
  • Participate in the product development lifecycle
  • Deliver 1st and 2nd line technical support
  • Manage customer interactions and calls with professionalism
  • Assist in troubleshooting complex technical challenges
  • Guide and support documentation and software patching processes
  • Provide on-site customer assistance as required

Essential Skills and Experience:

  • Proven experience in application support
  • Familiarity with energy markets
  • General IT proficiency with online services and Windows environments
  • Experience using ticketing systems such as JIRA
  • Strong communication and problem-solving abilities
  • Self-driven and capable of collaborative teamwork
  • Adaptability to evolving work environments

Technical Proficiencies:

  • Experience with collaboration platforms
  • Understanding of cloud computing and networking principles
  • Knowledge of server management and scripting
  • Familiarity with SQL and related technologies
  • Experience with data feeds and communication protocols

What Brady Provides:

  • Competitive salary and benefits package
  • Generous vacation allowance and flexible working arrangements
  • Opportunity to engage with modern technology platforms
  • A positive and values-oriented workplace culture


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