Customer Onboarding Specialist

1 day ago


Newcastle Upon Tyne, United Kingdom Eque2 Ltd Full time
About the Role

We are seeking a highly skilled Customer Onboarding Specialist to join our team at Eque2 Ltd. As a key member of our customer success team, you will play a crucial role in ensuring a seamless and positive experience for our new customers as they begin using our software products.

Key Responsibilities
  • Project Coordination: Handle key administrative tasks to support customers, manage mailboxes, and coordinate with internal and external teams to facilitate the initial stages of our implementation process.
  • Technical Support: Provide technical assistance to customers throughout the onboarding phase, troubleshoot issues, and work closely with the technical team to quickly resolve any challenges that arise.
  • Collaboration: Collaborate closely with internal teams, such as Sales, Customer Success, and Product, to ensure seamless transitions for customers across departments.
  • Customer Experience: Set the tone for a positive customer experience with Eque2, reflected in customer satisfaction (CSAT) scores.
Requirements
  • Strong ability to prioritise and stay organised in a fast-paced environment.
  • Flexibility and adaptability to change.
  • Excellent written and verbal communication skills.
  • Capability to manage and prioritise your workload proactively.
  • Experience in a customer-facing role, preferably in IT, customer success, or technical support within the software industry.
  • Previous experience in a Technical Support role, specifically supporting accounting or cloud software.
What We Offer
  • Competitive salary.
  • 25 days holidays and an additional day for your birthday off and an additional facility to purchase 3 extra days.
  • 2 paid Volunteer days.
  • Generous Pension.
  • Enhanced Maternity Pay.
  • Enhance Paternity Pay.
  • Electric Vehicle Scheme.
  • Cycle to Work scheme.
  • Perk box – includes a wide range of incentives such as gym memberships and free online workout classes.
  • Healthcare plan.
  • Employee Assistance Programme (EAP).
  • Death in service.


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