Customer Onboarding Specialist
1 day ago
We are seeking a highly skilled Customer Onboarding Specialist to join our team at Eque2 Ltd. As a key member of our customer success team, you will play a crucial role in ensuring a seamless and positive experience for our new customers as they begin using our software products.
Key Responsibilities- Project Coordination: Handle key administrative tasks to support customers, manage mailboxes, and coordinate with internal and external teams to facilitate the initial stages of our implementation process.
- Technical Support: Provide technical assistance to customers throughout the onboarding phase, troubleshoot issues, and work closely with the technical team to quickly resolve any challenges that arise.
- Collaboration: Collaborate closely with internal teams, such as Sales, Customer Success, and Product, to ensure seamless transitions for customers across departments.
- Customer Experience: Set the tone for a positive customer experience with Eque2, reflected in customer satisfaction (CSAT) scores.
- Strong ability to prioritise and stay organised in a fast-paced environment.
- Flexibility and adaptability to change.
- Excellent written and verbal communication skills.
- Capability to manage and prioritise your workload proactively.
- Experience in a customer-facing role, preferably in IT, customer success, or technical support within the software industry.
- Previous experience in a Technical Support role, specifically supporting accounting or cloud software.
- Competitive salary.
- 25 days holidays and an additional day for your birthday off and an additional facility to purchase 3 extra days.
- 2 paid Volunteer days.
- Generous Pension.
- Enhanced Maternity Pay.
- Enhance Paternity Pay.
- Electric Vehicle Scheme.
- Cycle to Work scheme.
- Perk box – includes a wide range of incentives such as gym memberships and free online workout classes.
- Healthcare plan.
- Employee Assistance Programme (EAP).
- Death in service.
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