Learning and Development Professional

9 hours ago


Arbroath, Angus, United Kingdom QA Full time
Learning and Development Apprentice Role

Journeycall, part of The ESP Group, is seeking a Learning and Development Apprentice to support their team in delivering bespoke customer care solutions.

Key Responsibilities
  • Support the design and creation of training materials using content creation platforms such as Powerpoint and GoMo.
  • Assist in the planning and coordination of training to ensure campaigns are well supported and employees are trained in accordance with business needs and expectations.
  • Develop expertise in our Cloud Based Telephony platform, Genesys, to service or monitor customer contacts.
  • Deliver training sessions using Office 365 Presentations and work towards becoming a subject matter expert.
  • Support customer queries using bespoke internal databases and software.
  • Provide feedback, mentoring, and coaching to colleagues in a constructive, sensitive, and efficient manner.
  • Contribute to service delivery processes across channels such as SharePoint, from initial invite to providing follow-up feedback and remediation updates.
What You'll Learn

As a Learning and Development Apprentice, you will gain valuable experience in designing, delivering, and evaluating effective business-wide training. You will develop skills in content creation, training coordination, and customer service, as well as expertise in our Cloud Based Telephony platform and internal databases.



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