Head of Program Management

3 weeks ago

Eastern England, United Kingdom Smart Works Full time
Position Overview

We are in search of a dedicated Head of Program Management & Operations.

This position will play a vital role in fostering the growth of the organization while ensuring a high success rate that maximizes our impact.


Collaborating closely with the CEO and the senior leadership team, you will guide the Program and Operations divisions to formulate and implement strategies that uphold a robust level of referrals alongside exceptional service quality.

Success in this role hinges on innovation, digital transformation, and teamwork, all while operating efficiently and effectively within established budgets.

Key Responsibilities

Strategic Development:
Partner with the Board, Senior Leadership Team, and CEO to craft the charity's future strategy.

Service Implementation:
Ensure the achievement of key performance indicators outlined in the three-year plan, developing initiatives and strategies to meet effectiveness, quality, and efficiency goals through national programs.

Operational Oversight:
Manage organizational operations across the charity, including facilities management, health and safety, IT, and cybersecurity.

Governance Support:
Assist the CEO and Company Secretary in maintaining strong governance practices.

Expansion Initiatives:
Take charge of launching new centers to facilitate the successful growth of the charity.

Service Delivery in London:
Oversee service provision across our London centers while providing advisory support for the effective delivery of services in other local centers.

Data Management and Digital Solutions:
Supervise the integration of digital solutions throughout the organization, ensuring data-driven decision-making.

Equity, Diversity, and Inclusion:
Ensure all team strategies and actions align with the current EDI framework.

Risk Management:
Lead risk management efforts across the charity, including the oversight of the Risk Register and insurance renewals.

Legal Liaison:
Act as the point of contact for legal counsel, managing correspondence related to governance and legal inquiries.

Essential Skills and Attributes

Integrity, authenticity, and a genuine desire to contribute positively to the organization and enhance its services.
Strategic and creative thinking capabilities, with substantial experience in developing and executing national programs and operational strategies.
Exceptional leadership skills, with the ability to influence and cultivate strong relationships with stakeholders at all levels, while embodying the values and behaviors expected by the organization.
Commitment to fostering equity, diversity, and inclusion in the workplace and supporting managers at all levels in embedding these practices.
Passion for empowering women and a motivation to work within a purpose-driven organization.
Ability to thrive in a fast-paced, ambitious, and high-growth environment, with a willingness to engage in hands-on work when necessary.

Benefits and Conditions

Flexible/hybrid working arrangements.
25 days of annual leave, excluding public holidays.
Pension plan.
A positive and supportive work environment with opportunities for practical training and career advancement.
VIP access to organizational events and initiatives.

Application Process

Interested candidates are encouraged to submit their CV.


If you require any adjustments or accommodations during the application and recruitment process, please reach out to us.

We are committed to best practice employment practices, including minimizing barriers for job seekers. We will also reimburse reasonable travel expenses for interviews if necessary.

Our recruitment process does not utilize AI. Your application will be thoroughly reviewed by the People Team.


We prioritize the security of your information in accordance with our Privacy Policy, which is available on our website.

We actively promote equity, diversity, and inclusion within our workplace.

We particularly encourage applications from individuals who are black, Asian, or from minority ethnic backgrounds, as well as disabled candidates and those with lived experience of unemployment, to enhance the representation of these groups.

All successful candidates will be required to provide two satisfactory references and complete a Basic DBS check.

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