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Residential Property Administrator

2 months ago

Brixton, Greater London, United Kingdom James Andrews Recruitment Solutions Ltd Full time

Job Summary:

We are seeking a highly skilled and experienced Housing Officer to join our team at James Andrews Recruitment Solutions Ltd. As a Housing Officer, you will be responsible for managing a patch of 350 properties, dealing with low to medium level Anti-Social Behaviour (ASB), and ensuring that management of void properties is carried out in line with allocation policy and voids procedures.

Key Responsibilities:

  • Manage a portfolio of 350 properties, ensuring that all tenancies are up-to-date and compliant with relevant legislation.
  • Deal with low to medium level ASB, working closely with tenants, local authorities, and other stakeholders to resolve issues.
  • Ensure that management of void properties is carried out in line with allocation policy and voids procedures, minimizing void rent loss and other costs.
  • Manage the allocations process, including nominations, mutual exchanges, and transfers, ensuring that the voids and lettings systems are maintained on the Housing Management System.
  • Provide tenancy management services, ensuring that all tenants adhere to agreements and that any issues are resolved promptly.
  • Carry out new tenant visits, mutual exchanges, and termination of tenancies, ensuring that all necessary procedures are followed.

Requirements:

  • Experience in Social Housing, with a strong understanding of relevant legislation and policies.
  • Experience working with customers within housing, with excellent communication and interpersonal skills.
  • Experience of medium to low level ASB, with a proven track record of resolving issues.
  • Experience of dealing with all aspects of tenancy management, including allocations, voids, and lettings.
  • Excellent customer service skills, with experience dealing with difficult tenants.

Skills and Knowledge:

  • Risk assessment and management, with a strong understanding of health and safety protocols.
  • Financial management and budgeting, with experience of managing budgets and resources.
  • Compliance and due diligence, with a strong understanding of relevant legislation and policies.

Benefits:

  • On-site parking, available to all employees.
  • Employee Assistance Programme – Perkbox, providing access to a range of benefits and support services.
  • Loan scheme, available to all employees.
  • Generous Annual Leave allowance, with the option to buy or sell annual leave.
  • Pension contribution matched up to 8%, with a range of pension schemes available.
  • Staff Bonus, available to all employees.
  • Life Assurance, providing peace of mind for employees and their families.

Working Hours:

  • 35 hours per week, Monday to Friday, 9am-5pm.