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Patient Care Support Specialist

3 months ago

Cirencester, Gloucestershire, United Kingdom Phoenix Health Group Full time

Job Overview

Position: Patient Care Support Specialist

Salary: Competitive hourly rate based on experience

Employment Type: Permanent

Work Schedule: Part-time, 20 hours per week - to be arranged on Monday, Tuesday, and Wednesday

Location: Cirencester and Tetbury

We are thrilled to announce an opportunity for a skilled Patient Care Support Specialist to join our dedicated team at Phoenix Health Group. With a commitment to innovative and comprehensive healthcare, our practice spans across Cirencester and Tetbury, emphasizing exceptional personal care and a holistic approach to patient health.

In this role, you will be responsible for delivering and upholding a high standard of nursing care for our patients, while also assisting physicians and other healthcare professionals within the primary care team.

Key Responsibilities

The ideal candidate will possess:

  • Relevant experience in a healthcare setting
  • A holistic perspective on lifestyle guidance concerning nutrition, smoking cessation, alcohol consumption, and physical activity.
  • The ability to conduct health assessments for long-term conditions and collaborate with nursing staff.
  • A solid educational background, including qualifications in English and Mathematics (GCSE grade A-C or equivalent).
  • Proficiency in clinical IT systems.
  • Knowledge of Information Governance and Caldicott Principles.
  • An understanding of Clinical Governance.
  • The capability to manage sensitive and confidential information.
  • Strong interpersonal skills and effective time management.
  • Experience in Phlebotomy is preferred but not mandatory; training will be provided for the right candidate.
  • Flexibility to adapt to the evolving demands of the role.

For further details, please refer to the Job Description and Person Specification.

About Us

Phoenix Health Group is a well-respected practice known for outstanding patient feedback. Our Friends and Family Surveys consistently show that over 95% of patients are extremely likely or likely to recommend our services.

Benefits include:

  • NHS Pension Scheme
  • Cycle to Work scheme
  • Regular team meetings and biannual team-building events
  • Additional social activities

Job Responsibilities

Role Summary: As a Patient Care Support Specialist, you will provide and maintain a high standard of nursing care for patients while assisting healthcare professionals. Your duties will encompass a variety of tasks as agreed upon with the nursing and medical teams, considering your training and expertise. Your contributions will enhance the effectiveness of our healthcare team.

  • Provide holistic lifestyle advice on nutrition, smoking, alcohol use, and exercise.
  • Conduct health checks for chronic conditions and coordinate with nursing staff.
  • Stay informed about clinical protection procedures and referral systems.
  • Perform CPR in accordance with current UK guidelines.
  • Obtain and document informed consent from patients.
  • Adhere to infection control protocols.
  • Maintain confidentiality of all information obtained during your work.
  • Undertake additional duties as required, commensurate with your skills and training.

Phlebotomy Responsibilities:

Summary: You will perform venepuncture to collect blood samples from patients as per practice guidelines.

  • Secure consent from patients for blood sample collection.
  • Verify patient identity through full name, date of birth, and address.
  • Ensure patient comfort during the procedure.
  • Collect blood samples following established protocols.
  • Ensure proper storage of samples.
  • Accurately label all samples to confirm patient identity.
  • Record blood sample collection in patient electronic records.
  • Communicate effectively with patients and adapt to their communication needs.
  • Ensure timely dispatch of samples to laboratories.
  • Follow infection control guidelines diligently.
  • Report any anomalies to senior staff members.
  • Notify healthcare professionals of significant patient issues.
  • Collaborate effectively with the wider healthcare team.
  • Address any clinical or environmental concerns as necessary.
  • Maintain stock levels and ensure proper rotation.
  • Comply with practice policies and procedures.
  • Document all patient interactions in the clinical system post-training.
  • Demonstrate understanding of information governance policies.

Developmental Responsibilities:

  • Contribute to assessing service needs.
  • Assist patients in identifying their health requirements.
  • Provide insights from the HCA perspective for practice development.
  • Organize and manage individual patient consultations.
  • Be aware of professional standards and reporting procedures.
  • Attend staff meetings and training events.
  • Foster effective relationships with the Primary Healthcare Team and other agencies.
  • Support the practice's clinical governance initiatives.
  • Identify necessary changes to clinical practices based on evidence-based guidelines.

Educational Responsibilities:

  • Identify personal development and training needs in collaboration with management.
  • Engage in clinical supervision.
  • Support colleagues in their training and development.
  • Participate in ongoing education to maintain current professional knowledge and skills.
  • Complete mandatory and recommended training sessions.

Personal Responsibilities:

  • Maintain positive working relationships.
  • Exercise reasonable care for your own safety and that of others.
  • Collaborate with team members to adhere to regulations and safety protocols.

Confidentiality:

  • Patients trust us with sensitive information regarding their health. It is our duty to respect their privacy and handle information appropriately.
  • In performing your duties, you may access confidential information related to patients, staff, and the practice. This information must be treated as strictly confidential.
  • Disclosure of patient information is only permitted to authorized individuals in accordance with practice policies regarding confidentiality and data protection.

Experience Requirements:

  • Broad knowledge and experience in a HCA role within a primary care environment.
  • Proficiency in clinical IT systems.
  • Competent in Microsoft Office applications.

Knowledge and Skills:

  • Excellent keyboard and computer skills.
  • Strong communication skills, both written and verbal, with the ability to convey information confidently.
  • Ability to manage sensitive and confidential information.
  • Exceptional interpersonal skills.

Qualifications:

  • Good educational background, including qualifications in English and Maths (GCSE grade A-C or equivalent).
  • Relevant healthcare qualification or certificate.

Desirable Qualifications:

  • NVQ level 2 in Health and Social Care.
  • Phlebotomy certification.

Qualities and Attributes:

  • Ability to exercise judgment, resourcefulness, and common sense.
  • Capacity to work independently and prioritize workload effectively.
  • Ability to collaborate as part of a multi-skilled team across various locations.
  • Capability to perform under pressure while maintaining professionalism.
  • Strong time management skills with the ability to meet deadlines.
  • Flexibility to adapt to the demands of the role.
  • Initiative to work independently while recognizing when to seek support.
  • Trustworthiness and self-motivation.

Additional Requirements:

  • Flexibility in working hours to meet service needs.
  • Willingness to cover for colleagues during planned and unplanned absences.
  • Ability to travel to different sites as necessary.
  • Strong attendance record.