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Global Head of Community

2 months ago

London, Greater London, United Kingdom PTW Full time
Job Title: Global Head of Community

Job Summary:

PTW International is seeking a seasoned Community Management professional to lead our Community Management division. As Global Head of Community, you will be responsible for growing and expanding our community and social media practices to support our global client base.

Key Responsibilities:

  • Develop and implement successful community strategies and practices to support client needs and requirements
  • Establish and track key performance indicators (KPIs) to measure progression and evaluate ROI
  • Collaborate with the PTW Community department to identify and propose innovative solutions, projects, and opportunities to deliver great player experiences
  • Support Sales and Marketing by providing input and feedback on proposals
  • Lead, coach, and mentor Community Managers and establish best practices for developing best-in-class gaming communities
  • Develop Centre of Excellence for community management, including technologies, processes, policies, tools, and techniques to create engaging communities
  • Track and analyze community and content performance KPIs and draft and present reports on a regular basis
  • Craft and coordinate moderation best practices in collaboration with Community Managers
  • Conduct benchmarking and assessments
  • Assist in creating compelling case studies to support Sales and Marketing around successes and best practices

Requirements:

  • 5-8 years of Community Manager experience within the gaming industry, with understanding of regional markets, trends, and dynamics
  • 3+ years of managing, mentoring, and coaching people
  • Understanding of game genres and associated player personas
  • Understanding and knowledge of community and social channel analytics, sentiments trends, and ability to build top-quality reports
  • Measurable success record in establishing and growing communities
  • Experience working in Outsourcing/BPO industry is a plus
  • Experience building business/client proposals, scopes, and presentations
  • Strong presenting and speaking skillsets and capabilities
  • Strong awareness/knowledge and application of social media and digital marketing technologies
  • Ability to work in a fast-paced and international environment
  • Collaborative, team-focused, and community-first mindset
  • Fluent in English, both written and spoken

Benefits:

  • Competitive basic salary with performance bonus
  • Dynamic and entrepreneurial culture
  • Opportunity to work with the latest technologies
  • Chance to work for one of the world's leading providers of specialist services to the games industry