Sales Representative

5 days ago

Cheadle Hulme, Stockport, United Kingdom NUCO Travel Full time
About the Role

We are seeking a highly skilled and motivated Sales Consultant to join our team at NUCO Travel Group. As a Sales Consultant, you will be responsible for providing exceptional customer service and sales support to our clients, ensuring that they have a seamless and enjoyable experience when booking their holidays with us.

Key Responsibilities
  • Take ownership of customer sales journeys, assisting them from initial contact to booking and beyond.
  • Understand how customers found out about us and provide valuable feedback to our marketing team.
  • Make, manage, and administer bookings, ensuring that all customer needs are met.
  • Be the primary point of customer contact throughout their contract with us, delivering a high-quality customer experience at all stages.
  • Communicate with customers across various channels, including email, phone, and live chat.
  • Guide potential customers in making informed decisions about their holiday selections.
  • Advise customers on our various products and services, cross-selling across our portfolio of brands where relevant.
  • Upsell additional ancillary products to customers based on their needs.
  • Gain insights from customer feedback and desires, representing their needs to influence product development.
  • Process payments and refunds, as well as deal with cancellations and complaints.
Requirements
  • Experience working in a sales environment, preferably in the travel industry.
  • Knowledge of the ski/travel industry and its various products and services.
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Fluent English language skills, both written and spoken.
  • Ability to work shifts, including weekends, and adapt to a dynamic and fast-paced environment.
What We Offer

As a Sales Consultant at NUCO Travel Group, you will have the opportunity to work with a dynamic and experienced team, providing exceptional customer service and sales support to our clients. We offer a competitive salary and bonus structure, as well as a range of benefits, including:

  • Competitive salary and bonus (up to 15%)
  • Friends and family discount on ski holidays
  • Regular social events and team-building activities
  • Flexible working environment
  • Clear career development and CV amplification opportunities
  • Exposure to senior leadership for training and mentoring
About Us

NUCO Travel Group is one of the largest winter holiday providers in the UK, taking over 35,000 people to the mountains every season. We represent a vast choice of holidays for multiple generations of customers, with a mission to commit to excellence and deliver a 5-star customer experience from start to finish.

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